FREQUENTLY ASKED QUESTIONS
In order to improve email efficiency and offer an improved customer service, we have provided a collection of “frequently asked Questions”.
What payment methods do you accept?
>We accept credit/debit cards, bank transfers, business cheque (regular customers only) and paypal (incurs a 3.5% surcharge) or cash.
 
I am looking for antique items from the 1920s to early 1960s, can you help?
>These items are very difficult to find but very easy to sell, the demand is huge but the supply being very small.
We estimate that we collect and grade around 50kg from every 8500kg of sorted and graded vintage clothing. It is impossible for us to sell these pieces in small amounts to one customer. We need customers requesting these items to be:
a)      Placing an order valuing over £3500 which also contains items from the 1970s to 1990s. An order which covers a number of products and categories.
b)      Paying a per piece price – minimum spend being £2000. Wholesale prices for dresses would range from £15-£60 per piece.
Failing this we would be happy to pass on details of known dealers who may be able to help you.
I am looking to order branded sportswear or designer items, can you help?
Yes we can help.
We have in stock a mixture of branded and non branded items. Branded items are difficult for us to accumulate so we expect customers to make orders which include both branded and non branded items. Branded items tend to be sold within the category they fit. For Example, Adidas track jackets would be found in our graded bags of general track jackets.
 
What is your minimum spend and can I handpick my own items?
The minimum spend depends on the grade or method you buy:
Bulk graded bags = £1000 + VAT minimum.
GOV handselect (mail order) = £600 + VAT minimum.
Kilo grade = £400 minimum.
Grade C = 25kg minimum.
Customer Handselect (warehouse visit) = £150 + VAT minimum.
Sorting office handselect = £2000 + VAT minimum.
 
How do I place an order?
Simply send a wish list of products (see product list) along with the quantities required to:
mail@glassonionvintage.com.
We can then send out a pro forma invoice outlining all costs. Then if you are happy with the pro forma and make payment, we can then process your order.
Do you ship oversea’s?
We do ship overseas but the minimum spend is as follows:
EU = £1000 + VAT (for smaller amounts please visit our ebay store)
Outside of EU = £2500 (for smaller orders please use our ebay store)
What are your opening hours?
Monday to Thursday: 0800 – 1200.
                    1250 – 1700
Fridays:            0800-1100
                    1130-1330
 
Are all your vintage items on rails for us to choose from?
Not all items are on rails. We sort and grade between 4 and 15 tonnes per week. It is not possible to put items on rails. We have a small railed area (around 45 rails) of the warehouse for small businesses and market traders. Items in this area are here for you to browse and select. They are charged at a per piece rate.
 
I have received your price list, what is the difference between “kilo” grade and “graded” bags?
The kilo grade comes from the initial separation process. When preparing a kilo grade order we would spend less time looking through the products. This is why we can offer a lower price.
Graded bags have been graded twice. Firstly in the sorting office (initial separation) and then when being put into stock.
Kilo orders are literally made up by grabbing handfuls of products from selected grading rings.
For example, if a customer ordered 20kg of “kilo dress” then our order picker would go to the “dress” sorting ring and empty out 20kg into a box and send it straight to the customer.
If a customer ordered 25kg of “bulk graded” dress then the order picker would grab a bag from stock that has been examined and determined good enough to be placed into stock.